Login Here
Current Top Sellers
Popular Products
New Products
Shop by Room
See all
Our Newsletter
Poll

 
Delivery & Collection

Delivery, Collection and Installation Terms and Conditions

For terms and condition of Sale please click here

Collection

Collection is by prior appointment, please contact YPF on 07821172061 to arrange a collection appointment.

YPF does not accept collections from parcel carriers due to the high risk of damage.

When a customer collects the item(s) he/she will have the opportunity to check the items for quality and specifications including dimensions, once the customer accepts the items and removes them from YPF’s premises no claims can be made at a later stage.

Delivery

Delivery times quoted are estimates only.

For local deliveries YPF will deliver with its own transport.

For national or international deliveries in order to keep cost down wherever possible YPF will use a pallet delivery service.

If the goods are too large to be palletised and the delivery is not local a white man delivery service will be used.

Prior to signing for collection or delivery

It is the responsibility of the customer to inspect all items prior to signing for collection or delivery. Before signing for collection or for delivery the customer has to make sure that the items collected or delivered are as described.

If item(s) are delivered by parcel, by van or on pallets prior to signing and accepting the delivery the customer has to make sure that there is no damage to the packaging and/or the items.

If the customer has signed for collection or delivery without identifying that there is damage to the packaging and/or the items no refund or replacement can be issued at a later stage.

Minor damage to packaging or pallets

If there is minor damage to the packaging/pallet(s) and the item(s) seem undamaged the customer has 2 options:

a) If the driver is not prepared to wait the customer can accept delivery after taking photos of the packaging/pallet(s) identifying the damage and declaring on the delivery note that the packaging/pallet(s) is damaged, and the content(s) was not inspected. If after unpacking the content(s) are found to be damaged take photos and notify YPF immediately.

b) If the driver is prepared to wait until the customer has inspected the content(s) the customer can accept delivery after taking photos of the packaging/ pallets prior to unpacking the packaging/pallet(s) and proceed to inspect the content for damage. If after unpacking the content(s) are found to be damaged take photos and notify YPF immediately prior to the driver leaving.

Serious damage to packaging or pallets

If the goods, the packaging or the pallets are seriously damaged please do not accept delivery, write on the delivery note that delivery was refused due to the goods, the packaging or the pallets being damaged, take photos and notify YPF immediately. 

Free delivery

Kitchen units, made to measure bespoke furniture, painted, lacquered stained or waxed furniture do not qualify for free delivery unless YPF has stated on their quote that delivery will be free of charge.

Delivery is to the ground floor front door and is under the understanding that assistance by the customer might be required to unload. If assistance to unload is provided by the customer YPF will not accept liability for accidents, injuries or damage. In the event the customer cannot provide assistance to unload and a two-man van delivery service is required this will not be free and the delivery will be charged for.

Delivery prices quoted

Delivery quotes are based on distance, size of the order, access, help and number of people required. It is up to the customer to provide the correct information in order for YPF to be able to quote accurately.

Failure to disclose information by the customer which will affect the delivery may result in the delivery price charged to be adjusted or the delivery being aborted and rescheduled. Rescheduled deliveries are subject to additional delivery charges.

Delivery prices quoted is for a delivery to the ground floor front door and is under the understanding that assistance by the customer might be required to unload. If assistance to unload is provided by the customer YPF will not accept liability for accidents, injuries or damage.

Delivery quotes are valid for 30 days however if YPF is using a 3rd party carrier and the 3rd party carrier price is higher than the delivery price quoted by YPF, YPF reserves the right to pass this additional cost on to the customer. In the event the customer does not accept the additional delivery charge they can arrange collection or instruct a 3rd to collect on their behalf. YPF does not accept collections from parcel carriers due to the high risk of damage.

Additional delivery charges 3rd part delivery service

If YPF is using a 3rd party delivery service and the carrier charges more for the delivery than YPF has quoted for delivery, YPF reserves the right to pass additional costs on to the customer. In the event the customer does not accept the additional delivery charge they can arrange collection or instruct a 3rd part to collect on their behalf. YPF does not accept collections from parcel carriers due to the high risk of damage.

In the event the customer cannot provide assistance to unload, and a 2-man van delivery service is required YPF needs to be notified in advance and the delivery quote will be adjusted accordingly.

Additional delivery charges YPF transport or white van man delivery

If a customer requires delivery inside the property YPF needs to be advised in advance and the delivery quote will be adjusted accordingly. Delivery inside the property will be to the ground floor level only and if access to enter the property is difficult delivery will be to the front door only subject to easy access to the property.

If items are delivered to a flat, delivery will be to ground level front door only subject to easy access to the property.

If the customer fails to inform YPF prior to the delivery as regards to access both outside and inside the property and is unable to help unload an additional charge may apply or the delivery might be aborted and rescheduled. Rescheduled deliveries are subject to additional delivery charges.

If YPF is unable to deliver as a result of the customer having failed to inform us properly or as regards to access, requirements or his inability to help unload and delivery is not possible or is refused the delivery charge will still have to be paid and an additional charge will apply for redelivery.

Once a delivery date and time has been confirmed and YPF is unable to deliver as a result of the customer not being available to accept delivery, the delivery charge will still have to be paid and an additional charge will apply for redelivery.

Delivery times

Delivery times quoted are estimates only. Once the order is ready for delivery YPF will confirm the delivery date in advance and contact the customer the day of delivery to confirm an estimated time of arrival. If delivery cannot be made because the customer is unavailable, has not informed us correctly as regards to access, requirements or is unable to provide assistance to unload unless he paid for a 2 man delivery service the delivery charge still applies and redelivery will be charged for at a revised rate. A customer is considered unavailable if he does not acknowledge being at the place of delivery when YPF attempts to make contact to confirm the estimated time of arrival on the day of delivery.

Delivery date and time

Once the order is ready for local deliveries YPF will contact the customer in advance to agree a suitable delivery date. On the day the delivery is scheduled YPF will contact the customer at least 30 minutes in advance confirming an estimated delivery time. If the customer cannot be contacted, is unavailable or has given the wrong delivery address the delivery charge will still have to be paid and redelivery will be charged for at the same price.

When YPF uses a 3rd party delivery service they will be instructed to contact the customer in advance to agree a suitable delivery date and time. If the customer cannot be contacted, is unavailable or has given the wrong delivery address, the delivery charge might still have to be paid for and redelivery might have to be charged for. These charges will depend on the 3rd party delivery service terms and conditions.

Delivery charges invoiced and paid for

Once the order is ready for delivery by YPF’s own transport the delivery price invoiced and paid for will remain the same for the delivery service paid for. However, if YPF is using a 3rd party delivery service and the 3rd party delivery service price is higher than the delivery price quoted by YPF, YPF reserves the right to pass this additional cost on to the customer. In the event the customer does not accept the additional delivery charge they can arrange collection or instruct a 3rd to collect on their behalf. YPF does not accept collections from parcel carriers due to the high risk of damage.

In the event the customer decides to cancel an order due to an increase of a delivery charges;

  • The customer will only be refunded the delivery charge and the items will remain available for 60 days for collection after which they will be disposed of.

If delivery is for a different delivery service than the one paid for, then the customer will have to pay the difference between the delivery price paid and the delivery price due. In the event delivery has to be rescheduled the delivery charge will still have to be paid for and redelivery will be charged for at a revised price.

Access

Delivery is to the front door of the property and is subject to easy access to the property front door.

If items are to be delivered to a flat, delivery will be to the ground level front door, subject to easy access to the property front door.

If access is difficult, there are stairs, a long path leading to the property delivery will be to the kerbside.

It is the customers responsibility to make sure that the items ordered will fit in his property. It is the responsibility of the customer to check and make sure that the units manufactured will fit through door openings, entrance halls stairways and corridors. For tall units it is the customers responsibility to verify that the ceiling height allows for the units to be raised and stand up clearing the ceiling.

Our delivery team is not permitted to

Remove gates, doors, windows and fence panels.

Lift items over gates, fences through windows etc…

Deliver to the 1st floor of a property.

Installation Terms and Conditions

Installation service is only available for orders delivered by YPF and is only available if it has been requested in advance.

YPF normal working days starts at 8.00 am and finishes at 6.00 pm, travelling times are considered working time.

Installation of Kitchen units:

The price quoted for the installation of kitchens is based on the number and size of the kitchen units to install, the distance the installation team has to travel, and the information provided by the customer.

It is the responsibility of the customer to inform YPF properly as regards of access to the property, delays in placing the units in the area of installation due to access will be charged for if they delay installation.

It is the responsibility of the customer to check and make sure that the units manufactured will fit through door openings, entrance halls stairways and corridors. For tall units it is the customers responsibility to verify that the ceiling height allows for the units to be raised and stand up clearing the ceiling.

Any installation delays, modifications to the units, manufacturing of new units will have to be paid for by the customer. In the event the installation has to be rescheduled the customer will have to pay for travel expenses and time lost.

To avoid delays it is important that the installation area is fully prepared and free of any obstacles. Any delays due to the installation area not been completely prepared by the customer ready for the installation team will be charged for at £75 + VAT per hour.

In the event that the installation as a result of unforeseen delay cannot be completed within the scheduled time frame a return to the property will be subject to additional charges. The charge for returning to the property to finish the installation outside the quoted time frame will be charged at £75 + VAT per hour and will include travel time back and forward and travel costs of £1 + VAT per mile.

After the installation of a kitchen a return to the property to carry any minor post installation quality problems will be charged at £250 + VAT per day + travel expenses.

Appliances units will not be put in situ unless they have been supplied by YPF.

Worktops will not be fitted unless they have been supplied by YPF.

Sinks will not be put in situ unless they have been supplied by YPF.

Our installation team is not permitted to

  • To carry out any electrical work.
  • To carry out any plumbing work.
  • To connect appliances

Click here for directions

Click here to contact us

For terms and condition of Sale please click here

Recently Viewed
The list is empty