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Terms and Conditions

Terms and Conditions of Sale (YPF means Yorkshire Pine factory)

All orders are payable in full prior to delivery, installation or collection.

Furniture

Wardrobes: Plinths and cornice will be supplied not fitted.

Tables: Legs or pedestals are supplied not fitted.

Beds: are supplied flat packed unassembled

No handles are fitted, if the fitting of handles is specified the handles will be fitted in the centre of the doors unless the customer specifies otherwise.

Kitchen units

Plinths, cornice, lighting pelmets and end panels will be supplied not fitted.

No handles are fitted, if the fitting of handles is specified the handles will be fitted in the centre of the doors unless the customer specifies otherwise.

Payment terms

Orders are considered confirmed when a deposit or payment in full has been made by the customer and has been received by YPF.

No production slot will be allocated until the deposit has been received by YPF.

Production of a confirmed order will not be started until the full 50% deposit has been paid.

Orders are to be paid for in full prior to collection or delivery.

Orders up to £1000 excluding VAT:

  •  are to be paid for in full prior to manufacturing.

Orders above £1000 excluding VAT:

  • 50% deposit is payable to confirm an order and book a production slot of up to 8 weeks in advance.
  • 25% deposit is payable to confirm an order and book a production slot in excess of 8 weeks in advance and the remaining 25% paid prior to production starts.
  • 50% balance is payable when an order has been completed and is ready for collection or delivery.

Cancellation policy

Cancellation of confirmed orders are to be notified in writing.

Cancellation of any confirmed order prior to production drawings or the start of production will incur a 10% + VAT administration charge.

Once the process of the creation of the production drawings has started a 25% cancellation administration charge will be payable. Refunds will be issued minus the cancellation administration charge.

Once production has been started, if the materials have been cut 50% of the order will have to be paid, if the units have been made payment will have to be made in full.

Confirmed painted, waxed or stained orders cannot be cancelled once finishing has started and payment will have to be made in full once the order has been completed.

Alterations, modifications or extras

YPF reserves the right to make minor design and size changes to their stock products without prior notice to facilitate improvements.

YPF reserves the right to make minor design and size changes to bespoke made measure items without prior notice to facilitate improvements.

Any customer requested alterations, modifications or extras to a confirmed order will be charged for unless it is explicit stated in writing that it will be free of charge.

Collection, delivery or site visits for alterations or modifications will be charged for at an hourly rate of £75 + vat excluding travelling expenses. In the event a replacement unit needs to be made construction, finishing and delivery will be charged using YPF’s current price list.

Hygroscopic materials

Wood is a hygroscopic material which means that it will take up or let out moisture depending on the environment it is placed in. YPF uses kiln dried wood however it is important to let wood acclimatise so it reaches the EMS (equilibrium moisture content) of its environment.

Tolerance

Given that wood is a hygroscopic material and the handmade manufacturing process please allow up to 2 mm tolerance on finished cabinet/furniture individual unit sizes manufactured.

Finishing

All YPF items are supplied in natural pine, YPF offers a finishing service.

Painting, lacquering, waxing or staining

Colours might vary slightly from the colour charts or online images used by the customer.

If a customer requests a finishing quote YPF will quote separately for exterior and interior finishing.

Given that wood is a hygroscopic material items when finished might require remedial work once it has climatised to its new environment. Any site visits to carry out remedial work to finishing, return or redelivery costs will have to be paid for by the customer using YPF’s current price list.

Damage/Faults

YPF will have to be notified in writing within 2 weeks of accepting delivery if there are any faults or problems with the items supplied. For YPF’s warranty to remain valid no alterations or modifications are to be made to the units supplied. Any alterations or modifications made to the items supplied invalidates YPF’s warranty.

YPF will correct free of charge any mistakes, faults or problems which are clearly their fault without fail and delay. The correction of any mistakes, faults or problems which are not YPF's fault or for items which have been altered or modified will be charged for using YPF’s current price list.

When a customer collects the item(s) he/she will have the opportunity to check the items for quality and specifications including dimensions, once the customer accepts the items and removes them from YPF’s premises no claims can be made at a later stage.

In case of ambiguity, YPF will quote for the remedial work and will carry out such remedial work without charge until it transpires that the fault is with the customer and an invoice will be raised with a view to recover payment.

Delivery charges are none refundable. Collection of a faulty item(s) and the delivery of a replacement item(s) will be charged for at cost.

Kitchen appliance units

It is the responsibility of the customer to ensure that the specified design and construction of the kitchen units is suitable for appliances they will use.

Unless YPF supplies the appliance(s), the supply of make and model of the appliance(s) and or an internet link to the appliance(s) the customer intends to use is not sufficient to validate YPF’s warranty. If YPF creates production drawings based on the information supplied by the customer, it remains the customer responsibility to verify these drawings in order to ensure the units and doors supplied are suitable for the appliances used.

If the units have been made to supplied specifications and sizes any required modifications or alterations to the units will be the responsibility of the customer. Replacement units will be charged at the price of the original unit, alterations or modifications will be charged at £75 + VAT per hour. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list.

It is the responsibility of the customer to specify clearances in accordance with the appliance manufacturer's instructions, if no clearance gap has been specified YPF will leave up to 10 mm clearance gap to any appliance unit manufactured.

Integrated kitchen appliance doors

It is the responsibility of the customer to specify the door size of any appliance unit.

It is the responsibility of the customer to ensure that the door style chosen is suitable for the appliance unit used.

Appliance unit door sizes are to be specified by the customer unless the appliances are supplied by YPF. The supply of make and model numbers of the appliance(s) and or an internet link to the appliance(s) are not sufficient.

If the doors have been made to the customer specified sizes any subsequent required modifications or alterations to the doors will be the responsibility of the customer. Replacement doors will be charged at £75 + VAT per hour + material cost to make them. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list.

Kitchen Sink units

Unless the sink is supplied by YPF the sink size is to be supplied by the customer.

Kitchen Worktops

Worktop sizes and cut out sizes for the sink and hob are to be specified by the customer unless the sink or hob is supplied by YPF. The standard worktop overhang used by YPF is 25 mm.

Sizes and designs

YPF reserves the right to make minor design and size changes to their stock products without prior notice to facilitate improvements.

YPF reserves the right to make minor design and size changes to bespoke made measure items without prior notice to facilitate improvements.

For none stock items production drawings are emailed to the customer for verification prior to manufacturing.

YPF considers approval to be given if the customer does not request in writing alterations to the emailed drawings, items will subsequently be manufactured to the drawing specifications.

Given that wood is hygroscopic and the nature of handmade manufacturing a tolerance of up to 2 mm per individual unit is considered acceptable.

An order is considered complete once delivery has been made and accepted or the customer has collected the order.

A customer is given the opportunity to inspect his order on collection or delivery, any problems need to be notified in writing to the YPF within the time frame applicable under current legislation.

For delivery, collection and installation terms and condition please click here

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