All orders are payable in full prior to delivery, installation, or collection.

Wardrobes: plinths and cornice might be supplied but not fitted. Tables: Legs or pedestals are supplied not fitted. 

Beds: supplied flat packed unassembled. No handles are supplied or fitted unless specified otherwise. 

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Kitchen units: Plinths, cornice, lighting pelmets and end panels will be supplied but not fitted. No cabinet handles are supplied or fitted unless specified otherwise. If the customer specifies the fitting of handles, they will be fitted in the centre of the doors unless the customer specifies otherwise. 

Lead times: 

Stock items: Lead times quoted depend on the delivery service specified. 

Bespoke and manufactured items: Lead times quoted are estimated and commence from the date to the customer approved the production drawings. 

Payment terms: 

Orders up to £1,000 excluding VAT are to be paid for in full prior to manufacturing. 

Orders above £1,000 excluding VAT: 

25% deposit payable to confirm an order and book a production slot. 25% is payable prior to starting production.

50% balance is payable when an order has been completed and is ready for collection or delivery. 

Orders above £10,000 excluding VAT:
3rd  deposit payable to confirm an order and book a production slot. 3rd is payable prior to starting production.
3rd% balance is payable when an order has been completed and is ready for collection or delivery. 

Orders are considered confirmed when a deposit or payment in full has been made by the customer and has been received by YPF. 

Stock items: Payment must be received in full prior to the order to be processed. 

Bespoke and manufactured items: · No production slot will be allocated until the 25% deposit or payment in full has been received by YPF. 

Manufacturing of a confirmed order will not be started until a further 25% deposit has been paid and received by YPF.

All orders are to be paid for in full prior to collection 

Delivery will not be scheduled unless payment in full has been received. 

Cancellation policy: 

Cancellation of confirmed orders are to be notified in writing. Cancellation of any confirmed stock order will incur a 10% + VAT administration charge. 

Cancellation of any bespoke confirmed order prior to production drawings being generated or prior to the start of production will incur a 10% + VAT administration charge. 

Once the process of the creation of the production drawings has started a 25% cancellation administration charge will be payable. Refunds will be issued minus the cancellation administration charge. Once production has been started, if the materials have been cut 50% of the order will have to be paid, if the units have been made payment will have to be made in full.

Confirmed painted, lacquered, waxed or stained orders cannot be cancelled once finishing has started and payment will have to be made in full once the order has been completed. 

Once worktops have been cut payment will have to be made in full. 

YPF reserves the right to make minor design and size changes to their stock products without prior notice to facilitate improvements. YPF reserves the right to make minor design and size changes to bespoke made measure items without prior notice to facilitate improvements. 

Any customer requested alterations, modifications or extras to a confirmed order will be charged for unless it is explicit stated in writing that it will be free of charge. 

Collection, delivery or site visits for alterations or modifications will be charged for at an hourly rate of £75 + vat excluding travelling expenses. In the event a replacement unit needs to be made construction, finishing and delivery will be charged using YPF’s current price list. 

Any modifications or alterations carried out by the customer to any of the product supplied by YPF will invalidate any warranty offered by YPF.

Wood is a hygroscopic material which means that it will take up or let out moisture depending on the environment it is placed in. YPF uses kiln dried wood however it is important to let wood acclimatise so it reaches the EMS (equilibrium moisture content) of its environment. After accepting delivery, it is the customers responsibility to store the units, doors, and panels properly to avoid damage, bowing or splitting of the wood. Batons are fitted on doors, panels, and shelves the act as support to prevent bowing. Where these batons must be subsequently removed, if the item was supplied unfinished or exterior finished only, it will need to be finished immediately to avoid bowing. 

Tolerance: Given that wood is a hygroscopic material and the handmade manufacturing process please allow up to 2 mm tolerance on finished cabinet/furniture individual unit sizes manufactured. Measurements may vary depending on the tape measure used, YPF uses Stanley FAT MAX 8m tape measures in its factory. 

Items supplied in natural unfinished wood: It is the customers responsibility seal the wood by painting, lacquering, staining, varnishing, oiling or waxing immediately to avoid splitting, bowing or movement of the wood: If items are supplied unfinished. If items are supplied exterior finished only. If items are supplied interior finished only. Failure by the customer to seal the wood immediately upon receiving the items will invalidate any warranty offered by YPF. Finishing: Details of the YPF finishing service are documented in the YPF finishing brochure. YPF can offer a paint, lacquer, stain, varnish, oil or wax finishing service for all the items it supplies. If a customer requests a finishing quote YPF will quote separately for exterior and interior finishing. Given that wood is a hygroscopic material, items when finished might require remedial work once they have climatised to their new environment. Any site visits to carry out remedial work to finishing, return or redelivery costs will have to be paid for by the customer using YPF’s current price list. 

Colours might vary from the colour charts or online images used. 

Different batches of paint might have a different colour shade and therefore might not match previously painted items. 

Although every effort will be made, colours matched to specific paint suppliers colours might not always be the same shade. The only way colours can be guaranteed is when the paint is bought from the the paint supplier.  

Damage/Faults: YPF must be notified in writing within 2 weeks of accepting delivery if there are any faults or problems with the items supplied. For YPF’s warranty to remain valid no alterations or modifications can be made to the items supplied. 

Any alterations or modifications made to the items supplied invalidates YPF’s warranty.

YPF will correct free of charge any mistakes, faults or problems which are clearly their fault without fail and delay. The correction of any mistakes, faults or problems which are not YPF's fault or for items which have been altered or modified will be charged for using YPF’s current price list.

When a customer collects the item(s) he/she will have the opportunity to check the items for quality and specifications including dimensions, once the customer accepts the items and removes them from YPF’s premises no claims can be made at a later stage. In case of ambiguity: Stock items: replacements will be supplied and if it transpires that the item(s) are not faulty, or the customer has altered or made modifications the customer will be invoiced for YPF to receive payment. 

Bespoke items: YPF will repair, or supply replacements and if it transpires that the item(s) are not faulty, or the customer has altered or made modifications the customer will be invoiced for YPF to receive payment. 

Delivery charges are not refunded. Collection of a faulty item(s) and the delivery of a replacement item(s) will be charged for at cost. 

For integrated tall fridge/freezers, fridges, freezers, and dishwashers, YPF recommend the use of fixed door appliances, their cantilever hinges avoid catching the frame or the door of the unit next to it. 

For YPF’s warranty to be valid, the customer when specifying integrated appliances with sliding door hinges will have to make sure that the appliance is suitable for the units specified. YPF will have to be supplied with the exact door dimensions of the unit, the cabinet internal dimensions and the door frame internal opening dimensions.

If the integrated appliance the customer intend to use is with sliding door hinges and they have specified inframe/inset doors, the customer will need to establish: 

• if the appliance is suitable for inframe/inset doors. 

• what the door width and height is. 

• what the frame of the cabinet internal width and height is.  

Please click here to see how to convert a sliding door to a fixed door. Please click here to see how to fit an integrated dishwasher door.

We recommend that customers review and research the fitting/installation specification of the make and model of the appliance(s), hardware, or sink, they have purchased/or want to purchase, to ensure they are suitable for the specified design of the kitchen units ordered. It is the responsibility of the customer to ensure that the specified design and construction of the kitchen units is suitable for the appliance(s), hardware or sink they will use.

Unless YPF supplies the appliance(s), hardware or sink, the supply of make and model of the appliance(s) and/or an internet link to the appliance(s) the customer intends to use is not sufficient to validate YPF’s warranty. 

If YPF creates production drawings based on the information supplied by the customer, it remains the customers responsibility to verify these drawings to ensure the units and doors supplied are suitable for the appliance(s), hardware or sink used.

Units made to the specifications and sizes supplied by the customer, any required modifications or alterations to the units will be the responsibility of the customer. 

Replacement units will be charged at the price of the original unit. Alterations or modifications to the manufactured unit will be charged at £75 + VAT per hour.

Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list.

It is the responsibility of the customer to specify clearances in accordance with the appliance(s), hardware or sink manufacturer's instructions. If no clearance gap has been specified, YPF will leave a clearance it deems appropriate based on the information supplied, if this gap is not sufficient and modifications to the unit or a new unit needs to be manufactured this will have to be paid for by the customer. Any modifications or replacements will be charged for at £75 + VAT per hour + material cost. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list. 

Integrated kitchen appliance doors: 

It is the responsibility of the customer to specify the door size of any appliance kitchen unit ordered unless the appliances are supplied by YPF. It is the responsibility of the customer to ensure that the door style chosen is suitable for the appliance unit used. The supply of make and model numbers of the appliance(s) and/or an internet link to the appliance(s) are not sufficient. It remains the responsibility of the customer to check YPF production drawings to ensure appliance doors are suitable for their application. If the doors have been made, any subsequent required modifications or alterations to the doors will be the responsibility of the customer. Any modifications or replacements will be charged for at £75 + VAT per hour + material cost. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list. 

Hob units: Unless the hob is supplied by YPF, the hob size is to be supplied by the customer. It is the responsibility of the customer to make sure the hob fits into the unit specified. 

Kitchen Worktops: Worktop sizes, overhang and cut out sizes for the sink and hob are to be specified by the customer unless the sink or hob is supplied by YPF. The standard worktop overhang used by YPF is 20 to 25 mm depending of the width of the worktop supplied.. Any modifications or replacements will be charged for at £75 + VAT per hour + material cost. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list.

Sizes and designs: 

YPF reserves the right to make minor design and size changes to their stock products without prior notice to facilitate improvements. YPF reserves the right to make minor design and size changes to bespoke made measure items without prior notice to facilitate improvements.

For bespoke or made to measure items specification and production drawings are emailed to the customer for review and approval prior to manufacturing. YPF considers approval to be given if the customer does not request in writing changes to be made to the emailed specification and production drawings, items will be subsequently manufactured to the specifications and the production drawings emailed. 

Given that wood is hygroscopic and the nature of handmade manufacturing, a tolerance of up to 2 mm per individual unit is considered acceptable. 

Measurements may vary depending on the tape measure used, YPF uses Stanley FAT MAX 8m tape measures in its factory.

An order is considered complete once delivery has been accepted or the customer has collected the order. A customer is given the opportunity to inspect his order on collection or delivery. Any problems need to be notified in writing to the YPF within the time frame applicable under current U.K. legislation.

Collection: Collections can only be made by prior appointment, please contact YPF on 07821172061 to arrange a collection appointment. 

YPF does not accept collections from parcel carriers due to the high risk of damage. 

When a customer collects the item(s), he/she will have the opportunity to check the items for quality and specifications including dimensions. Once the customer accepts the items and removes them from YPF’s premises, no claims can be made at a later stage.

Delivery: Delivery times quoted are estimates only. 

- For small items YPF will use Royal Mail or a parcel carrier.

- For local deliveries YPF might use its own transport. 

- For national or international deliveries, to keep cost down wherever possible YPF might use a pallet delivery service. If YPF does not use a pallet service or its own delivery service, a white van man delivery service might be used. 

After accepting delivery, it is the customers responsibility to handle and store the items properly to avoid damage, bowing or splitting of the wood. Battens are fitted on panel doors, panels, and shelves to act as support and to prevent bowing. Where these battens must be subsequently removed, if the item was supplied unfinished or exterior finished only, it will need to be finished immediately to avoid bowing. 

Delivery access restrictions: It is the responsibility of the customer to inform in advance YPF and 3rd party delivery companies used by YPF of vehicle access restrictions and/or limitations. If the delivery cannot be made due to a failure of the customer to inform YPF or the 3rd party delivery company in advance of vehicle access restrictions and/or limitations the customer remains liable for the delivery charge and will be liable for the cost of redelivery. 

Customer not being present when a delivery slot has been confirmed: If the delivery cannot be made due to a customer not being present after a delivery slot had been confirmed, the customer remains liable for the delivery charge and will be liable for the cost of redelivery. 

Prior to signing for collection or delivery: 

It is the responsibility of the customer to inspect all items prior to signing for collection or delivery. 

Before signing for collection or delivery, the customer must make sure that the items collected or delivered are as described. 

If item(s) are delivered by parcel, by van or on pallets, prior to signing and accepting the delivery the customer must make sure: 

- That there is no visible damage to the packaging and/or the items. 

- The number of packages/pallets signed for are the number delivered. 

If the customer has signed for collection or delivery without identifying that there is damage to the packaging and/or the items, or a number of packages/pallets are missing, no refund or replacement can be issued at a later stage. 

Minor damage to packaging or pallets: If there is minor damage to the packaging/pallet(s) and the item(s) seem undamaged, the customer has 2 options: 

- a) If the driver is not prepared to wait, the customer can accept delivery after taking photos of the packaging/pallet(s) identifying the damage and declaring on the delivery note that the packaging/pallet(s) is damaged, and the content(s) were not inspected. If, after unpacking, the content(s) are found to be damaged take photos and notify YPF immediately. 

- b) If the driver is prepared to wait until the customer has inspected the content(s), the customer can accept delivery after taking photos of the packaging/ pallets prior to unpacking, and proceed to inspect the content for damage. 

If, after unpacking, the content(s) are found to be damaged take photos and notify YPF immediately prior to the driver leaving. · Serious damage to packaging or pallets: If the goods, the packaging, or the pallets are seriously damaged, please do not accept delivery. Notify the driver and write on the delivery note that delivery was refused due to the goods, the packaging or the pallets being damaged, take photos and notify YPF immediately. 

Free delivery: Delivery is only free when it is explicitly stated on the invoice, the advert or on a voucher redeemed that the delivery will be free of charge. 

Delivery prices quoted: Delivery prices quoted are based on the: Delivery time, Delivery type, Location, Size of the order, Access, Number of delivery people required. 

The customer is required to provide the correct information to enable YPF to quote accurately. Failure to disclose information which will affect the delivery may result in the delivery price charged to be increased, or the delivery being aborted and rescheduled. Rescheduled deliveries are subject to additional delivery charges. Delivery quotes are valid for 30 days. 

· Royal Mail or parcel carrier: Front door. 

· YPF own transport 1 man delivery service: Curb side. 

· YPF own transport 2-man delivery service: Ground floor. 

· Pallet delivery service: Curb side at the closest point to safely unload the pallets. 

· 3rd party white van man delivery service: Depending on the service specified and paid for. 

Assistance to unload: 

For orders where assistance by the customer is required to unload, and assistance to unload is provided by the customer, YPF will not accept liability for accidents, injuries, or damage. 

For orders where assistance to unload is required and the customer cannot help to unload and a two-man van delivery service is required, the delivery will be charged for accordingly.

For orders where assistance to unload is and YPF is unable to deliver because of the customer having failed to inform YPF as regards to their inability to help unload, the delivery charge will still have to be paid and an additional charge will apply for a 2-man redelivery service. 

Access: If the customer fails to inform YPF prior to the delivery as regards to access both outside and inside the property, an additional charge may apply, or the delivery might be aborted and rescheduled. If the delivery service specified and paid for is to bring the items inside the property, it is the customers responsibility to make sure that the items ordered will fit into the property. It is the responsibility of the customer to check and make sure that the items delivered will fit through door openings, entrance halls, stairways, and corridors. For tall units it is the customers responsibility to verify that the ceiling height allows for the units to be raised and stand up clearing the ceiling. 

Delivery charge for aborted deliveries will still apply and rescheduled deliveries are subject to additional delivery charges. 

Additional delivery charges- third party delivery service: If YPF is using a 3rd party delivery service and the carrier charges more for the delivery than YPF has quoted for delivery, YPF reserves the right to pass these additional costs onto the customer. 

In the event the customer does not accept the additional delivery charge, they can collect or arrange collection. YPF does not accept collections from parcel carriers due to the high risk of damage, the customer can instruct 3rd party white van delivery service to collect on their behalf. 

Additional delivery charges YPF transport or 3rd party white van man delivery: If a customer requires delivery inside the property, YPF needs to be advised in advance and the delivery quote will be adjusted accordingly. Delivery inside the property will be to ground floor level only, and if access to enter the property is difficult, delivery will be to the front door only, subject to easy access to the property. If items are delivered to a flat, delivery will be to ground level front door only subject to easy access to the property.

If the customer fails to inform YPF prior to the delivery as regards to access both outside and inside the property, an additional charge may apply, or the delivery might be aborted and rescheduled. Rescheduled deliveries are subject to additional delivery charges. Once a delivery date and time has been confirmed and YPF or YPF delivery representative is unable to deliver because of the customer not being available to accept delivery, the delivery charge will still have to be paid and an additional charge will apply for redelivery.

If the customer cannot be contacted, is unavailable or has given the wrong delivery address the delivery charge will still have to be paid and redelivery will be charged for. 

Delivery times: Delivery times quoted are estimates only. 

Once an order is ready to be shipped: 

· Royal Mail or parcel carrier: The customer will be informed of the delivery details. 

· YPF own transport: YPF will contact the customer in advance to agree a suitable delivery date. On the day the delivery is scheduled, YPF will contact the customer at least 30 minutes in advance confirming an estimated arrival time. 

· Pallet delivery service: The customer will be informed of the transport contact details once the order has been collected. The transport company will be instructed to contact the customer in advance to agree a suitable delivery date and time. 

· 3rd party white van man delivery service: The 3rd party delivery company will be instructed to contact the customer in advance to agree a suitable delivery date and time.

Delivery charges invoiced and paid for: ·

Delivery charge for aborted deliveries will still apply and rescheduled deliveries are subject to additional delivery charges.

Once an order has been packed ready for shipping and the customer decides to cancel an order the cost of packing will still apply. ·

Once an order has been palletised ready to be collected for delivery and the customer decides to cancel an order the cost of palletising will still apply. 

If delivery ends up being a different delivery service than the one paid for, then the customer will have to pay the difference between the delivery price paid and the delivery price due. 

In the event a delivery must be rescheduled, the delivery charge will still have to be paid for and redelivery will be charged for at a revised price. 

- Remove gates, doors, windows, and fence panels. Lift items over gates, fences through windows etc… 

- Deliver to the 1st floor of a property unless they have been authorised by management to do so. 

Installation Terms and Conditions 

Installation service is only available for orders delivered by YPF and is only available if it has been requested in advance. 

YPF normal working days starts at 8.00 am and finishes at 5.00 pm, travelling times are considered working time. 

Wardrobes: If there are access restrictions wardrobes can be delivered flat packed, having YPF assemble them on site in addition to the delivery charge there will be a charge of £100 + VAT. 

Installation of Kitchen units and build in furniture: The price quoted for any installation is based on the information provided by the customer, the number of the units to install and the distance the installation team must travel. 

It is the responsibility of the customer to inform YPF properly as regards of access to the property, delays in installation due to access are chargeable. It is the responsibility of the customer to check and make sure that the units to be installed will fit through door openings, entrance halls, stairways, and corridors. 

For tall units, it is the customers responsibility to verify that the ceiling height allows for the units to be raised and stand up clearing the ceiling, delays in installation due to access are chargeable. 

Any installation delays, modifications to the units and/or manufacturing of new units will have to be paid for by the customer. In the event the installation must be rescheduled the customer will have to pay for travel expenses and time lost. 

To avoid delays, it is important that the installation area is fully prepared and free of any obstacles. Any delays due to the installation area not been completely prepared by the customer ready for the installation team will be charged for.

If the installation due to unforeseen delays cannot be completed within the scheduled time frame, a return to the property will be subject to additional charges.

YPF normal working days starts at 8.00 am and finishes at 5.00 pm, travelling times are considered working time.

YPF standard installation rates:

- Skilled £225 + VAT per day or £75 + VAT per hour.

- Labourer £90 + VAT per day or £15 + vat per hour. 

In addition to the rate payable travel back and forward to the site will be charged at £1.50 + VAT per mile.

After the installation of a kitchen, a return to the property to carry any minor post installation snagging will be charged at £250 + VAT per day + travel expenses. 

Appliances units will not be put in situ unless they have been supplied by YPF. 

Worktops will not be fitted unless they have been supplied by YPF. Sinks will not be put in situ unless they have been supplied by YPF. Our installation team is not permitted without the authorisation of senior management: To carry out any electrical work, to carry out any plumbing work, to connect appliances, or to connect gas.