Wardrobes: plinths and cornice might be supplied but not fitted. No handles are supplied or fitted unless specified otherwise.

Tables: Legs or pedestals are supplied not fitted. 

Beds: supplied flat packed unassembled. 

Kitchen units: Plinths, cornice, lighting pelmets and end panels will be supplied but not fitted. No cabinet handles are supplied or fitted unless specified otherwise. If the customer specifies the fitting of handles, unless specified otherwise they will be fitted in accordance with YPF's manufacturing practices. 

Lead times: 

Stock items: Lead times quoted depend on the delivery service specified. 

Bespoke and manufactured items: Lead times quoted are estimated and commence from the date to the customer approved the manufacturing production drawings. 

Payment terms: 

Orders up to £1,000 excluding VAT are to be paid for in full prior to manufacturing. 

Orders above £1,000 excluding VAT: 

1/3 deposit payable to confirm an order and book a production slot. 

1/3 is payable prior to starting production.

1/3 balance is payable when an order has been completed and is ready for collection or delivery. 

Orders are considered confirmed when a deposit or payment in full has been made by the customer and has been received by YPF. 

Stock items: Payment must be received in full prior to the order to be processed. 

Bespoke and manufactured items: · No production slot will be allocated until the 1/3 deposit or payment in full has been received by YPF. 

Manufacturing of a confirmed order will not be started until a further 1/3 deposit has been paid and received by YPF.

All orders are to be paid for in full prior to collection 

Delivery will not be scheduled unless payment in full has been received. 

Cancellation policy: 

Cancellation of confirmed orders are to be notified in writing. Cancellation of any confirmed stock order will incur a 10% + VAT administration charge. 

Cancellation of any bespoke confirmed order prior to production drawings being generated or prior to the start of production will incur a 10% + VAT administration charge. 

Once the process of the creation of the production drawings has started a 25% cancellation administration charge will be payable. Refunds will be issued minus the cancellation administration charge. Once production has been started, if the materials have been cut 50% of the order will have to be paid, if the units have been made payment will have to be made in full.

Confirmed painted, lacquered, waxed or stained orders cannot be cancelled once finishing has started and payment will have to be made in full once the order has been completed. 

Once worktops have been cut payment will have to be made in full. 

YPF reserves the right to make minor design and size changes to their stock products without prior notice to facilitate improvements. YPF reserves the right to make minor design and size changes to bespoke made measure items without prior notice to facilitate improvements. 

Any customer requested alterations, modifications or extras to a confirmed order will be charged for unless it is explicit stated in writing that it will be free of charge. 

Collection, delivery or site visits for alterations or modifications will be charged for at an hourly rate of £75 + vat excluding travelling expenses. In the event a replacement unit needs to be made construction, finishing and delivery will be charged using YPF’s current price list. 

Any modifications or alterations carried out by the customer to any of the product supplied by YPF will invalidate any warranty offered by YPF.

Wood is a hygroscopic material which means that it will take up or let out moisture depending on the environment it is placed in. YPF uses kiln dried wood however it is important to let wood acclimatise so it reaches the EMS (equilibrium moisture content) of its environment. After accepting delivery, it is the customers responsibility to store the units, doors, and panels properly to avoid damage, bowing or splitting of the wood. Batons are fitted on doors, panels, and shelves the act as support to prevent bowing. Where these batons must be subsequently removed, if the item was supplied unfinished or exterior finished only, it will need to be finished immediately to avoid bowing. 

Tolerance: Given that wood is a hygroscopic material and the handmade manufacturing process please allow up to 2 mm tolerance on finished cabinet/furniture individual unit sizes manufactured. Measurements may vary depending on the tape measure used, YPF uses Stanley FAT MAX 8m tape measures in its factory. 

Items supplied in natural unfinished wood: It is the customers responsibility seal the wood by painting, lacquering, staining, varnishing, oiling or waxing immediately to avoid splitting, bowing or movement of the wood: If items are supplied unfinished. If items are supplied exterior finished only. If items are supplied interior finished only. Failure by the customer to seal the wood immediately upon receiving the items will invalidate any warranty offered by YPF. Finishing: Details of the YPF finishing service are documented in the YPF finishing brochure. YPF can offer a paint, lacquer, stain, varnish, oil or wax finishing service for all the items it supplies. If a customer requests a finishing quote YPF will quote separately for exterior and interior finishing. Given that wood is a hygroscopic material, items when finished might require remedial work once they have climatised to their new environment. Any site visits to carry out remedial work to finishing, return or redelivery costs will have to be paid for by the customer using YPF’s current price list. 

Colours might vary from the colour charts or online images used. 

Different batches of paint might have a different colour shade and therefore might not match previously painted items. 

Although every effort will be made, colours matched to specific paint suppliers colours might not always be the same shade. The only way colours can be guaranteed is when the paint is bought from the the paint supplier.  

Damage/Faults: YPF must be notified in writing within 2 weeks of accepting delivery if there are any faults or problems with the items supplied. For YPF’s warranty to remain valid no alterations or modifications can be made to the items supplied. 

Any alterations or modifications made to the items supplied invalidates YPF’s warranty.

YPF will correct free of charge any mistakes, faults or problems which are clearly their fault without fail and delay. The correction of any mistakes, faults or problems which are not YPF's fault or for items which have been altered or modified will be charged for using YPF’s current price list.

When a customer collects the item(s) he/she will have the opportunity to check the items for quality and specifications including dimensions, once the customer accepts the items and removes them from YPF’s premises no claims can be made at a later stage. In case of ambiguity: Stock items: replacements will be supplied and if it transpires that the item(s) are not faulty, or the customer has altered or made modifications the customer will be invoiced for YPF to receive payment. 

Bespoke items: YPF will repair, or supply replacements and if it transpires that the item(s) are not faulty, or the customer has altered or made modifications the customer will be invoiced for YPF to receive payment. 

Delivery charges are not refunded. Collection of a faulty item(s) and the delivery of a replacement item(s) will be charged for at cost. 

For integrated tall fridge/freezers, fridges, freezers, and dishwashers, YPF recommend the use of fixed door appliances, their cantilever hinges avoid catching the frame or the door of the unit next to it. 

For YPF’s warranty to be valid, the customer when specifying integrated appliances with sliding door hinges will have to make sure that the appliance is suitable for the units specified. YPF will have to be supplied with the exact door dimensions of the unit, the cabinet internal dimensions and the door frame internal opening dimensions.

If the integrated appliance the customer intend to use is with sliding door hinges and they have specified inframe/inset doors, the customer will need to establish: 

• if the appliance is suitable for inframe/inset doors. 

• what the door width and height is. 

• what the frame of the cabinet internal width and height is.  

Please click here to see how to convert a sliding door to a fixed door. Please click here to see how to fit an integrated dishwasher door.

We recommend that customers review and research the fitting/installation specification of the make and model of the appliance(s), hardware, or sink, they have purchased/or want to purchase, to ensure they are suitable for the specified design of the kitchen units ordered. It is the responsibility of the customer to ensure that the specified design and construction of the kitchen units is suitable for the appliance(s), hardware or sink they will use.

Unless YPF supplies the appliance(s), hardware or sink, the supply of make and model of the appliance(s) and/or an internet link to the appliance(s) the customer intends to use is not sufficient to validate YPF’s warranty. 

If YPF creates production drawings based on the information supplied by the customer, it remains the customers responsibility to verify these drawings to ensure the units and doors supplied are suitable for the appliance(s), hardware or sink used.

Units made to the specifications and sizes supplied by the customer, any required modifications or alterations to the units will be the responsibility of the customer. 

Replacement units will be charged at the price of the original unit. Alterations or modifications to the manufactured unit will be charged at £75 + VAT per hour.

Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list.

It is the responsibility of the customer to specify clearances in accordance with the appliance(s), hardware or sink manufacturer's instructions. If no clearance gap has been specified, YPF will leave a clearance it deems appropriate based on the information supplied, if this gap is not sufficient and modifications to the unit or a new unit needs to be manufactured this will have to be paid for by the customer. Any modifications or replacements will be charged for at £75 + VAT per hour + material cost. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list. 

Integrated kitchen appliance doors: 

It is the responsibility of the customer to specify the door size of any appliance kitchen unit ordered unless the appliances are supplied by YPF. It is the responsibility of the customer to ensure that the door style chosen is suitable for the appliance unit used. The supply of make and model numbers of the appliance(s) and/or an internet link to the appliance(s) are not sufficient. It remains the responsibility of the customer to check YPF production drawings to ensure appliance doors are suitable for their application. If the doors have been made, any subsequent required modifications or alterations to the doors will be the responsibility of the customer. Any modifications or replacements will be charged for at £75 + VAT per hour + material cost. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list. 

Hob units: Unless the hob is supplied by YPF, the hob size is to be supplied by the customer. It is the responsibility of the customer to make sure the hob fits into the unit specified. 

Kitchen Worktops: Worktop sizes, overhang and cut out sizes for the sink and hob are to be specified by the customer unless the sink or hob is supplied by YPF. The standard worktop overhang used by YPF is 20 to 25 mm depending of the width of the worktop supplied.. Any modifications or replacements will be charged for at £75 + VAT per hour + material cost. Site visits, return, or redelivery costs will have to be paid for by the customer using YPF’s current price list.

Sizes and designs: 

YPF reserves the right to make minor design and size changes to their stock products without prior notice to facilitate improvements. YPF reserves the right to make minor design and size changes to bespoke made measure items without prior notice to facilitate improvements.

For bespoke or made to measure items specification and production drawings are emailed to the customer for review and approval prior to manufacturing. YPF considers approval to be given if the customer does not request in writing changes to be made to the emailed specification and production drawings, items will be subsequently manufactured to the specifications and the production drawings emailed. 

Given that wood is hygroscopic and the nature of handmade manufacturing, a tolerance of up to 2 mm per individual unit is considered acceptable. 

Measurements may vary depending on the tape measure used, YPF uses Stanley FAT MAX 8m tape measures in its factory.

An order is considered complete once delivery has been accepted or the customer has collected the order. A customer is given the opportunity to inspect his order on collection or delivery. Any problems need to be notified in writing to the YPF within the time frame applicable under current U.K. legislation.